Professional Background:

Hi, this is Mst. Tamanna Sultana here! I am a dedicated Tourism & Hospitality Management (THM) Lecturer delivering academic instruction across Levels 3, 4, 5, 6 & 7 under OTHM, UK. I teach a range of modules including Tourism Management, Hospitality Operations, Event Management, Customer Service Excellence, Sustainable Tourism, and Travel & Tourism Marketing. My responsibilities include delivering well-structured lectures, preparing academic resources, designing assessments, guiding students through practical and theoretical knowledge, providing constructive feedback, and ensuring that all teaching activities comply with OTHM and UK academic quality standards.

Specializations / Areas of Expertise:

• Tourism & Hospitality Management – Principles of Tourism, Hospitality Operations, and Service Management.
• MICE Management – Meetings, Incentives, Conferences, and Exhibitions sector analysis and operations.
• Hospitality Operations – Front Office, Housekeeping, Food & Beverage Management.
• Tourism Marketing – Destination Marketing, Digital Promotion, and Customer Experience Strategies.
• Event Management – Planning, organizing, and managing tourism and hospitality events.
• Sustainable Tourism – Responsible tourism practices and environmental sustainability.
• Customer Service & Guest Relations – Service quality, communication, and guest satisfaction management.
• Hospitality Business Management – Strategic planning, operations management, and industry practices.

Personal Achievements and Milestones:

• Gained valuable, hands-on experience during a three-month internship at the renowned 5-star The Zabeer Jashore Hotel, With a focus on front Office Guest Service Assistance.
• Training course on English from Ministry of expatriates’ welfare and overseas employment bureau of manpower employment and training (BMET).
• Participated in TV Program MARK Dessert Queen Organized by MARKS Full Cream Milk Powder at Pabna city.
• Diploma in Software Application Course from Postal Academy Rajshahi.